The services below are not included but are available at a discounted rate of $75 p/hour*.

• eCommerce/store creation and/or payment integration
• Page or post additions
• Design modifications or total re-design
• Graphic design
• Specialized coding
• Form/feedback creation exceeding 10 fields
• Stock imagery and videos
• Custom graphics
• Training guides or videos
• Third-party web hosting issues (i.e., downed site, etc.)
• Domains, SSL, email or hosting management

*  To take advantage of this discounted rate, Client must be either 1) currently on a service plan for 3 continuous months, or 2) pay for 3 continuous months in advance.

The Client agrees to provide timely and accurate materials, content, and access credentials as needed. This includes:

• Admin login credentials (or creation of an admin user account for SFS)
• Hosting and/or domain access, if applicable
• Payment processor access for e-commerce sites (e.g., PayPal, Stripe, Shopify, SquareUp)
• Current logos, images, text, SKUs, and any other relevant content

The Client is responsible for ensuring the legal use of all submitted content. Shadeflower Studios is not liable for copyright violations, plagiarism, or use of unlicensed media.

What is the difference between a Content Modification and a Service Request?
A Service Request is what you would submit to make Content Modifications to your site. A maximum of 5 Content Modifications may be submitted per Service Request. 

Does Shadeflower Studios guarantee that my site won’t be breached?
Unfortunately, no. There is no company that can guarantee that (and if they do, they probably get around on flying pigs, too!). Botnets and hackers are getting more and more sophisticated all the time. It’s a bad guys versus the good guys on the Internet – but fortunately, there are a lot of good guys. Shadeflower works hard to keep on top of threats so that appropriate measures can be taken to protect your site.

How often are plugin, theme, and core updates released?
Depending on the plugins installed, updates and patches are sometimes released weekly. The core is less frequent, but security patches are usually released at least once a month.

Why do I have to pay a Setup Fee?
The fee pays for my time to optimize your website with my recommended plugins and security features and to familiarize myself with your site. The fee is waived for customers who have had Shadeflower Studios service their WordPress site within the last 12 months.

How do I submit a Service Request?
Visit the Member Resources page and click the Service Request Form link. You may submit up to 5 Content Modifications per Service Request. Please be as detailed as possible so that your modifications are done right the first time. But if Shadeflower has misinterpreted your request or it just doesn’t look the way you envisioned, simply let us know and we will amend it as soon as possible at no extra charge.

How soon will my Service Request be posted?
Your Service Request will post within 3 business days. Though if you need something done faster, please indicate that in your Service Request and I’ll do my best to make that happen!

Please note: Shadeflower Studios reserves the right to close business for any reason (i.e., holidays, vacation, family emergencies, bereavement, maternity, hospitalization, or sickness). Whenever possible, you will receive an email notification for a date when all new Service Requests must be submitted. If Shadeflower Studios is closed for an extended amount of time, your monthly membership fee may be prorated or refunded, at Shadeflower’s discretion.

What happens if one month I need more?
Shadeflower Studios wants to make life easier on you. For the occasional overages, you can purchase a Content Modification for $20 or a Service Request (bundle of 5 Content Modifications) for $75. If it makes more sense to upgrade, you can do so at any time without any commitments. Stay at your upgraded plan, or downgrade back to where you were – it’s up to you! Simply reach out to Shadeflower to amend. Note: Service plans are sold by the month and cannot be prorated. Downgrades and Upgrades will be effective after each billing cycle.

What if I decide to cancel?
I hope you will be so happy with my services that you wouldn’t ever dream of canceling – but I understand that things change. Simply reach out to Shadeflower via text or email and I’ll get you squared away. However, if you are dissatisfied with the service in any way, please let me know so that I can get a chance to make it right! Note: Service plans are sold by the month and cannot be prorated. Downgrades and Upgrades will be effective after each billing cycle.